1	Updates from FSU
2	Number of Activities/Studies 2002 Public Library Internet Study Preliminary results 2002 IMLS Network Statistics Training Grant 2002 IMLS GIS Project (Christie/Dean) Library Statistics and Performance Indicators ISO NISO (Denise/Diane) Library Network Statistics Clearinghouse
3	2002 Public Library Internet Study Conducted Spring/Summer 2002 All online Sample of 1,500 library outlets 1,100 surveys completed 73.3% response rate(!) THANK YOU, THANK YOU, THANK YOU Mix of outlet and system questions A first
4	Connectivity
5	Speed of Connectivity
6	Workstations
7	Online Databases
8	Filtering
9	Selected Funding Sources
10	Other Interesting Data 31.7% said that they offer digital reference services 8.4% plan to within the next year 42.0% offer FORMAL Internet training 22.0% have own training facilities 14.0% share a training facility 4.4% will have a training facility within the year
11	Summary of Results Nearly all outlets now connected About 95% provide public Internet access Speed of connectivity up More workstations Filtering content up substantially (now at about 41% on some or all workstations) Shift in funding to more state and local funds (not government) Shifting services based on a connectivity foundation Training Digital reference
12	Library Statistics Standards Heavily involved in national and international standards development for library statistics and performance indicators NISO Z39.7 Library Statistics planning committee ISO SC8/WGs 4 and 8 – Library Statistics/ Performance Indicators US delegates Convener (performance indicators – outcomes/library quality are the new frontiers)
13	IMLS Network Training Grant Two year project to develop network statistics training modules (both online and “live”) Year 1: Module development Number of topics possible Network statistics (latest are in the NISO 39.7 draft statistic – http://www.niso.org/emetrics) How to collect, analyze, interpret, and present Outcomes assessment (for networked resources/services) Library management issues Year 2: Training Regional training seminars (PLA 2004, ALA annual 2004) Online modules for widespread access and use as well
14	Key Network Statistics Collections Collection Use Services Services use
15	Collection Network Statistics Z39.7 (http://www.niso.org/emetrics) Electronic collection 7.9.1.1 Units/Records Examined Content in the electronic collection that is delivered to a user. The sub-categories that follow provide for a detailed breakdown by type of content delivered (full-content unit, or descriptive record) and system delivering the content (Library Collection, Commercial Service or OPAC). 7.9.1.2 Searches/Menu Selections (Queries) A search is defined as intending to represent a unique intellectual inquiry whether conducted through a search form submitted to the server or through the use of menu selections (e.g. browsing a list of subjects). 7.9.1.3 Sessions A session is defined as a successful request of an online service or library’s online catalog. It is one cycle of user activities that typically starts when a user connects to the service or database and ends by terminating activity that is either explicit (by leaving the service through exit or log-out) or implicit (timeout due to user inactivity). 7.9.1.4 Rejected Sessions (Turnaways) [note: not necessarily a critical indicator except for internal management purposes] A rejected session (turnaway) is defined as an unsuccessful log-in to an electronic service by exceeding the simultaneous user limit. (ISO 2789, Annex A) Note: Failure of log-in because of wrong passwords is excluded. 7.9.1.5 Virtual Visits A user’s request of the library web site from outside the library premises regardless of the number of pages or elements viewed. (ISO 2789, 3.3.25) Excludes web site visits from within the library. Npte: This statistic is the equivalent of a session for a library’s website. As such, there is a need to exclude various actions (e.g., hits, downloads) by users during any given visit.
16	Services Network Statistics 7.8.1 Number of Public access workstations 7.8.2 Public Access Workstation Users 7.9.3 Internet Access [note: not necessarily critical] 7.10.2 Formal User Information Technology Training 7.10.4 Point-of-Use information technology training 7.3.1 Virtual Reference Transactions Not in NISO Z39.7, but should be considered: Maximum Bandwidth of Public Internet Access Connectivity
17	Network Statistics Clearinghouse Clearinghouse for Network Statistics initiative Conduct demonstration projects to test the feasibility of new or developing networked statistics and measures; Establish working groups among vendors, librarians, and other key experts to explore and resolve key issues; Provide interoperable access to a range of federal, state, and other library and information center data – including but not limited to Census, NTIA, NCES, PLDS, State Library, and other resources; Participate in the development of standards (national and international) related to networked statistics and measures; Provide education and training on the development, use, and implementation of networked statistics and measures; Work with interested organizations to better coordinate activities related to networked statistics and measures including, libraries, publishers and database vendors, professional associations, and others;
18	Network Statistics Clearinghouse Objectives (cont’d) Organize regular meetings and seminars to discuss networked statistics and measures among interested organizations, libraries, publishers and database vendors, professional associations, and others; Share information regarding recent developments and activities related to networked statistics and measures among interested individuals, organizations and the information industry; Field test possible network statistics and measures as to their feasibility and applications in various library and information center settings; Serve as an interim library network statistics collection agency for data not currently being collected or experimental data until such time as other data collection activities can incorporate network statistics into their regular data collection surveys; and Maintain an informative and interactive Website to facilitate information sharing, education, knowledge, and issues related to networked statistics and measures.
19	Network Statistics Clearinghouse Funding and Partnerships IMLS (training) FLA state library IMLS outcomes grant Ebsco Approached others (e.g., vendors, publishers) Building various aspects over time
20	Information Institute Actively involved in a number of areas Web site for additional information: http://www.ii.fsu.edu Bertot’s website: http://slis-two.lis.fsu.edu/~jcbertot Thank you!